Frequently Asked Questions
How long does shipping take?
Most orders ship within 1–3 business days. Standard delivery takes 7–15 business days depending on your location. Expedited options are available at checkout.
Do you ship internationally?
Yes! We ship worldwide. International orders typically arrive within 10–20 business days. Customs duties or import taxes (if any) are the buyer's responsibility.
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in original packaging. See our Shipping & Returns page for full details.
Are your products suitable for professional use?
Absolutely. Many of our products — scissors, razors, capes, steamers — are designed for daily salon use. We source items that meet professional-grade standards for durability and performance.
Can I use your skincare products on sensitive skin?
Most of our skincare kits are formulated for all skin types, but we always recommend patch-testing a new product before full application. Ingredient details are listed on each product page.
My item arrived damaged — what do I do?
We're sorry to hear that! Please contact us within 48 hours of delivery with a photo of the damage, and we'll arrange a replacement or refund right away.
Do you offer wholesale or bulk pricing?
Yes — if you're a salon owner or distributor looking to order in bulk, please reach out through our Contact page and we'll put together a custom quote.