Shipping policy

Order processing
Orders are processed within 1–3 business days of purchase. You will receive a confirmation email as soon as your order is placed, and a second email with tracking information once it ships.

Shipping times
Our products are shipped directly from our manufacturing partners. Typical delivery time to the United States is 7–22 business days after processing, depending on the item and destination. Some items ship from overseas facilities, which is what allows us to keep our pricing where it is.

Please order with this timeline in mind — if you need an item by a specific date, contact us at admin@hygienixsystems.com before ordering and we will tell you honestly whether it can arrive in time.

Tracking
Every order ships with tracking. If you have not received tracking information within 7 business days of your order, email us at admin@hygienixsystems.com and we will look into it immediately.

Shipping rates
Shipping rates are calculated and displayed at checkout before payment.

Delays
Customs processing, carrier backlogs and severe weather can occasionally extend delivery beyond the estimates above. If your order passes 30 days without delivery, contact us and we will either reship it or refund you in full — your choice.

Lost, stolen or damaged packages
If tracking shows delivered but you have not received your package, or the item arrives damaged, contact us at admin@hygienixsystems.com within 7 days and we will make it right.

Incorrect addresses
Please double-check your shipping address at checkout. We can change an address only before the order ships. Orders returned to us because of an incorrect address can be reshipped at your cost or refunded less shipping.

International shipping
Any customs duties or import taxes are the responsibility of the customer and are not included in our prices.

Questions about shipping? Email admin@hygienixsystems.com.